FAQ

1. Do you offer custom gift messages?
Yes, we do! When placing your order, please leave a message with your custom text. We’ll print your message on a baby-themed card, and be sure to include your name so the recipient knows who the gift is from.

2. How are your luxe gift baskets packaged?
Our luxe gift baskets are first carefully wrapped in beautiful netting for an elegant presentation. Then, to ensure safe transit, we securely pack them in bubble wrap, keeping all items in place while maintaining a lovely, presentable look when your gift arrives.

3. Do you accept custom orders?
Yes, we welcome custom orders! Please contact us via live chat or email us at info@cottoncraft.shop, and one of our team members will be happy to assist you with your request.

4. Do you ship internationally?
Yes, we do accept international orders over $100. Shipping costs for international orders are the responsibility of the customer. If you’re interested in placing an international order, please reach out to us via live chat or email us at info@cottoncraft.shop for more details.

5. Can I choose specific items for a custom gift basket?
Absolutely! If you have a specific selection of items you’d like to include in your gift basket, just let us know. We’re happy to help create a customized experience that suits your needs. Contact us through live chat or email to discuss your preferences.

6. How long does shipping take?
We aim to process and ship all orders within 1–3 business days. Delivery times depend on your location and shipping method chosen. Domestic orders usually arrive within 3–7 business days, while international shipping may take longer.

7. Can I change or cancel my order after it’s been placed?
Once an order is placed, we work quickly to process it. If you need to make any changes or cancel your order, please contact us as soon as possible through live chat or email. We will do our best to accommodate your request before the order ships.

8. What should I do if my order is damaged or missing items?
We take great care in packaging our products, but if your order arrives damaged or incomplete, please contact us immediately at info@cottoncraft.shop with your order number and photos of the issue. We’ll assist you in resolving the problem as quickly as possible.

9. Do you offer gift wrapping services?
Yes, all our gift baskets are beautifully wrapped to create a stunning presentation. If you'd like additional or specific gift-wrapping options, please reach out to us before placing your order.

10. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track the progress of your shipment directly on the carrier’s website.

11. Do you offer discounts or promotions?
We occasionally offer discounts and promotions. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest offers!

12. Are your products safe for babies?
Yes, all our products are selected with the utmost care to ensure they are baby-friendly, non-toxic, and safe for your little ones. If you have any concerns, feel free to contact us for more information on the safety standards of our products.

If you have more questions, feel free to contact us through live chat or email at info@cottoncraft.shop. We're always happy to help!