Returns & Exchanges

Returns & Refund Policy

Thank you for shopping with Cotton Craft. We want you to be completely satisfied with your purchase. If you need to request a return, please review the policy below before contacting our Customer Support team.

Return Eligibility

Eligible items may be returned within 30 calendar days of the delivery date, provided they meet all of the following conditions:

• Item is unused, unwashed, and in its original condition.
• Item is returned with its original packaging, tags, and accessories.
• Item shows no signs of use, wear, washing, damage, or alteration.
• The return request is submitted within 30 days of delivery.
• The return is approved by the Cotton Craft Returns Team.

Returns received that do not meet these requirements may be refused and returned to the customer.

International Orders

All international orders are considered final sale and are not eligible for returns, refunds, or exchanges once they have been shipped, except where required by applicable law.

Due to the cost and complexity of international shipping, customs processing, duties, taxes, and cross-border logistics, Cotton Craft does not accept returns or issue refunds for international shipments after dispatch.

If an international shipment is refused, abandoned, returned by customs, returned because of an incorrect or incomplete shipping address provided by the customer, or otherwise cannot be delivered for reasons beyond our control, the order is not eligible for a refund.

Customers are responsible for ensuring that the products they order comply with the import regulations of their destination country.

How to Request a Return

To request a return, please contact us at:

Email: info@cottoncraft.shop

Please include:

• Order number
• Reason for the return
• Photos if the item is damaged, defective, or incorrect

If your return request is approved, we will provide return instructions. Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is the result of an error made by Cotton Craft (such as receiving the wrong item or a verified manufacturing defect), customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as Cotton Craft is not responsible for returns lost during transit.

Refunds

Once your return is received, our team will inspect the item to verify that it meets our return requirements.

If approved:

• Refunds will be issued to the original payment method or as store credit, depending on the circumstances of the return.
• Approved refunds are generally processed within 10 business days after inspection.
• Your financial institution may require additional time to post the refund.

Original shipping charges are non-refundable.

Restocking Fee

Approved returns may be subject to a 5% restocking fee.

This fee helps offset the costs associated with receiving, inspecting, processing, sanitizing where appropriate, and restocking returned merchandise.

Returned Shipments Due to Customer Address Errors

If an order is returned to Cotton Craft because the customer provided an incorrect, incomplete, insufficient, or undeliverable shipping address, the returned merchandise will first be inspected by our Returns Team.

If the products are determined to be in new, unused, and resalable condition, any approved refund will be issued as store credit only.

The following will not be refunded:

• Original shipping charges
• Return shipping charges charged by the carrier
• Applicable customs charges
• The 5% restocking fee

If the returned merchandise does not meet our return standards, no refund or store credit will be issued.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an incorrect item or believe your product has a manufacturing defect, contact us within 7 days of delivery with photographs of the item and packaging.

Once verified, Cotton Craft will provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund at our discretion.

Non-Returnable Items

The following items are not eligible for return or refund unless required by applicable law:

• International orders after shipment
• Sale, clearance, promotional, seasonal, and final sale items
• Personalized products
• Custom gift boxes
• Custom-made or special-order products
• Gift cards
• Items that have been used, washed, worn, or altered
• Products returned without original packaging or tags
• Products returned outside the eligible return period
• Products with minor packaging or shipping box damage
• Minor color variations caused by photography, lighting, screen settings, or small-batch production
• Items no longer wanted or purchased by mistake
• Orders shipped to an incorrect address provided by the customer
• Claims regarding product size when measurements are clearly provided on the product listing
• Shipping delays caused by the shipping carrier, customs authorities, weather, or other circumstances outside Cotton Craft's control

Hygiene & Safety

Many Cotton Craft products are intended for babies, children, and families.

To maintain the highest hygiene and safety standards for all customers, returned merchandise must be unused, unwashed, and in resalable condition. Products that fail to meet these standards cannot be accepted.

Return Review Process

Every return request is individually reviewed by the Cotton Craft Returns Team.

Approval or denial of a return is made at Cotton Craft's sole discretion based on the information provided, inspection of the returned merchandise, and compliance with this policy.

Agreement to Store Policies

By placing an order with Cotton Craft, you acknowledge that you have read, understood, and agree to comply with our Return & Refund Policy, Shipping Policy, Terms of Service, Privacy Policy, and all other applicable store policies.

You also acknowledge and agree that:

• International orders are final sale after shipment.
• Shipping charges are non-refundable.
• Approved returns may be subject to a 5% restocking fee.
• Store credit may be issued instead of a refund in circumstances outlined in this policy.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.

All store policies are available for review at all times on our website and are presented during the checkout process before your purchase is completed.

Policy Changes

Cotton Craft reserves the right to update, modify, or replace this Return & Refund Policy at any time without prior notice. The version published on our website at the time of purchase will govern your order unless otherwise required by applicable law.