Shipping policy

Shipping Policy

Thank you for shopping with us! Here's everything you need to know about our shipping policy:

Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation. Processing times can vary during holiday season.
• Customized or personalized items may require additional processing time.
• International orders may require additional processing time.

Shipping Methods:

• We offer standard and expedited shipping options.
• Shipping costs are calculated based on your location and the selected shipping method during checkout.

Shipping Destinations:

• We currently ship to United States. We are now accepting custom international shipping orders with customer solely responsible for shipping cost. If you are interested to place an international order please reach out to us through live chat or email us at info@cottoncraft.shop. 
• International orders may be subject to customs duties, taxes, and import fees determined by the destination country, in addition to shipping costs. These charges depend on factors such as order value, package weight, and product classification. While we can provide an estimate, all fees are the responsibility of the recipient and may vary. Cotton Craft has no control over these charges.

Shipping Times:

• Standard Shipping: Estimated delivery within [4-5]business days.
• Expedited Shipping: Estimated delivery within [2-3]business days.
• Please note that these are general estimates provided by courier services like USPS/UPS/FedEx, and actual delivery times may vary depending on factors such as customs processing, weather related delays and postal service delays. 

Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number.
• You can track the status of your order by entering the provided tracking number on our website or the courier's website.

Shipping Delays:

• While we strive to ensure timely deliveries, shipping delays may occur due to unforeseen circumstances such as weather conditions, holidays, or other factors beyond our control.
• If your order is significantly delayed, please contact our customer support team for assistance.

Shipping Changes or Cancellations:

• Changes to shipping details or cancellations must be requested within 24 hours of placing your order.
• Once an order is processed and shipped, we are unable to make changes.

Lost or Stolen Packages:

• We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.
• Please note that shipping fees are non-refundable. 
• Customers are soley responsible for shipping costs for returned items due to incomplete/inccorrect address provided at checkout.

If you have any questions or concerns regarding our shipping policy, feel free to contact our customer support team at info@cottoncraft.shop. 

Thank you for choosing us for your shopping needs!