Shipping policy

Shipping Policy

Thank you for shopping with Cotton Craft. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy before placing your order.

Order Processing

• Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
• Processing times may be longer during holidays, promotional events, or periods of high order volume.
• Personalized, customized, or made-to-order products may require additional processing time before shipment.
• Orders are processed on business days only (Monday through Friday, excluding holidays).

Shipping Destinations

Cotton Craft proudly ships worldwide.

Shipping availability, shipping methods, delivery estimates, and shipping rates vary by destination.

International Orders

For eligible international destinations, applicable shipping charges, estimated duties, taxes, and import fees are automatically calculated and displayed at checkout whenever available. These amounts are calculated by our shipping and customs partners based on your destination and order details. Cotton Craft has no control over these charges and cannot guarantee the final amount assessed by local customs authorities.

All international orders are considered final sale and are not eligible for refunds or exchanges once they have been shipped, except where required by applicable law.

Due to the complexity and cost of international shipping, customs processing, duties, taxes, and cross-border logistics, Cotton Craft cannot accept returns or issue refunds for international shipments after dispatch.

If an international order is refused, abandoned, returned due to an incorrect or incomplete shipping address provided by the customer, cannot be delivered because the recipient failed to cooperate with the carrier or customs authorities, or is otherwise undeliverable for reasons beyond Cotton Craft's control, the order will not be eligible for a refund.

Any return shipping charges, customs duties, taxes, brokerage fees, storage charges, or other carrier-related costs associated with an international shipment remain the sole responsibility of the customer.

Customers are responsible for ensuring that the products they purchase comply with the import laws and regulations of their destination country before placing an order.

Shipping Methods

We offer multiple shipping options during checkout, including Standard and Expedited Shipping where available.

Shipping charges are calculated during checkout based on your destination, package weight, dimensions, and the shipping method selected.

Estimated Delivery Times

Estimated delivery times are provided by our shipping partners and should be considered estimates only.

• Standard Shipping: Approximately 3–5 business days.
• Expedited Shipping: Approximately 2–3 business days (where available).

These delivery estimates are reported by the shipping carrier and are not guaranteed.

Actual delivery times may vary due to factors including, but not limited to:

• Carrier operational delays
• Weather conditions
• Customs inspections and clearance
• Regional service disruptions
• Public holidays
• Remote delivery locations
• Natural disasters
• Other unforeseen circumstances beyond our control

Cotton Craft cannot guarantee delivery by any specific date and is not liable for delays caused by shipping carriers, customs authorities, weather, or other events outside our control.

Shipping Address Requirements

Customers are required to provide a complete, accurate, and confirmed shipping address at checkout.

Please carefully review your shipping information before submitting your order. Cotton Craft is not responsible for delays, delivery issues, returned shipments, or lost packages resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

Once an order has been processed and shipped, we are unable to modify, update, reroute, or change the shipping address.

If an order is shipped to the shipping address provided by the customer and that address is incorrect, incomplete, or otherwise undeliverable, the order is not eligible for a refund. Any additional shipping charges required to resend the package will be the sole responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

You may track your shipment using the tracking information provided by the shipping carrier. Cotton Craft team is not responsible for individually track customers orders and provide updates. Order confirmation, shipping and delivery emails are automatically generated from store and sent to email entered by customer on check out.

Order Changes & Cancellations

Requests to modify an order, update shipping information, or cancel an order must be submitted within 24 hours of placing the order.

Once an order has entered processing or has been shipped, changes or cancellations cannot be guaranteed and may no longer be possible.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

Cotton Craft is not responsible for packages that are lost, stolen, delayed, misdelivered, damaged in transit, or marked as delivered by the carrier.

If you experience a delivery issue, we recommend contacting the shipping carrier directly. Our customer support team will gladly assist by providing shipment information whenever possible.

Shipping Charges

Shipping charges cover transportation services provided by the selected shipping carrier.

Shipping fees are non-refundable under all circumstances, including but not limited to:

• Returned shipments
• Refused deliveries
• Carrier delays
• Incorrect or incomplete shipping addresses provided by the customer
• Unsuccessful delivery attempts
• Reshipment requests
• Orders delivered outside the estimated delivery timeframe

Shipping fees are paid directly to the shipping carrier and therefore cannot be refunded by Cotton Craft.

Agreement to Store Policies

By placing an order with Cotton Craft, you acknowledge that you have read, understood, and agree to comply with our Shipping Policy, Refund Policy, Terms of Service, Privacy Policy, and all other applicable store policies.

All store policies are available for review at any time on our website and are presented during the checkout process before your purchase is completed.

By completing your order, you acknowledge and accept these policies in their entirety.