Shipping & Returns

Shipping

At Cotton Craft, we understand the importance of providing clear and reliable shipping information to our customers. We want to ensure that your shopping experience with us is as smooth and convenient as possible. Here's everything you need to know about our shipping policy:

Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation.
• Customized or personalized items may require additional processing time.

Shipping Methods:

• We offer standard and expedited shipping options.
• Shipping costs are calculated based on your location and the selected shipping method during checkout.

Shipping Destinations:

• We currently ship to the United States.

Shipping Times:

• Standard Shipping: Estimated delivery within 4-5 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• Please note that these are general estimates, and actual delivery times may vary depending on factors such as customs processing and postal service delays.

Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number.
• You can track the status of your order by entering the provided tracking number on our website or the courier's website.

Shipping Delays:

• While we strive to ensure timely deliveries, shipping delays may occur due to unforeseen circumstances such as weather conditions, holidays, or other factors beyond our control.
• If your order is significantly delayed, please contact our customer support team for assistance.

Shipping Changes or Cancellations:

• Changes to shipping details or cancellations must be requested within 24 hours of placing your order.
• Once an order is processed and shipped, we are unable to make changes.

Lost or Stolen Packages:

• We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.

If you have any questions or concerns regarding our shipping policy, feel free to contact our customer support team at info@cottoncraft.shop. We are here to assist you and provide the best possible shopping experience.

Thank you for choosing us for your shopping needs!

At Cotton Craft, we are committed to providing you with the highest quality products and ensuring your satisfaction. If you encounter any issues with your purchase, we offer a hassle-free return policy within 30 days.

Free Returns

We understand that sometimes things don't work out as expected. That's why we offer free returns for items that have quality issues or if you are not completely satisfied with your purchase.

30-Day Return Window

You have 30 days from the date of purchase to initiate a return. To be eligible for a return, the item must be in its original condition, unworn or unused, with all tags attached and in its original packaging.

How to Initiate a Return

If you would like to return an item, please contact our customer support team at info@cottoncraft.shop. They will guide you through the return process and provide you with a return shipping label.

Return Shipping

Once your return is approved, we will provide you with a return shipping label. Simply package the item securely and attach the label to the package. Drop off the package at your nearest post office or schedule a pickup with the designated courier.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If the return is approved, we will initiate the refund process. You will be refunded through your original payment method within 10 business days.

Exceptions

Please note that certain items are not eligible for return due to their nature. These include perishable goods, custom products, and personal care items. Additionally, sale items and gift cards are non-returnable.

Customer Satisfaction

Your satisfaction is our top priority. If you have any questions or concerns regarding your purchase or the return process, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with Cotton Craft is a positive one.